Introduction
How do I keep track of what I've ordered?
Is it secure?
Registration
I've forgotten my customer ID and/or password
Cookies
Further Assistance

Introduction

Welcome to our online shop.  From these pages you can order almost any musical instrument or musical accessory quickly, securely and easily.

We hold huge stocks of electronic keyboards, guitars, woodwind and brass instruments, reeds, strings and other accessories, as well as some music books.

How do I keep track of what I've ordered?

At any point during your visit to our shop you can click on the Checkout link in the menu that runs in the bar along the top. This will show a screen which contains the contents of your order so far. From here you can adjust the quantities ordered, and remove items from the order. This is also the point from which, when you are ready, you can confirm that you would like to submit your order.

Is it secure?

We use the latest technology to ensure that the confidential information you provide us is securely encrypted and cannot be intercepted or read by any third party. (If you're interested in the technical details, we use a secure (SSL) server with a Thawte-authenticated digital certificate for all registration and order processing, and order details are further encrypted before sending them to our warehouse facility for despatch and further processing.)

Registration

When you place your first order, we'll store your name and address details on our database and give you a unique customer ID which identifies you to our computer. Your customer ID will also be stored as a "cookie" on your computer's hard disk, so that the next time you visit our shop we can identify you automatically and you won't have to key in your details all over again.

However please note that for security reasons we do not permanently store your credit card details on our database, so you will need to key these in each time you use the shop.

Of course, you are free to browse our site without registering.

I've forgotten my password!

If you've forgotten your password, click here to go to the Registration page, and enter your e-mail address. This will enable our computer to look up your details on our database, and you can have an e-mail sent to you automatically which will remind you of your password. If this doesn't work - e.g. if you've changed or forgotten the e-mail address you used when you registered, then please send us an e-mail.

Cookies

A cookie is a small amount of information which can be stored by the browser. Typically it is used by websites to store information such as your customer ID or order number. There are two types of cookies: per-session cookies, which exist only during the time your browser is running and are never stored on your hard disk, and permanent cookies, which are stored on your hard disk between browser sessions.

The igotmusic.co.uk website uses per-session cookies to store your customer id and order number while you browse the site. If you have per-session cookies disabled, you can still browse the site but you will be unable to place an order.

If you have permanent cookies enabled, then your igotmusic.co.uk customer id will be stored from one site visit to the next, saving you from logging on each time. Also, if you add something to your order in one session, it will still be remembered even if you quit the browser and come back later. However, if you have permanent cookies disabled, you can still place orders.

(Netscape browsers don't differentiate between cookie types, and if you disable cookies in Netscape (V4) this includes both permanent and per-session cookies.)

Further assistance

If you have any queries or difficulties using our website or submitting your order, please don't hesitate to e-mail us and we'll do our best to help you.

CARRIAGE CHARGES - Click here for details of our carriage charges. Or just
add the item(s) to your basket, and the charge will be calculated automatically!

Website by McLintock.