Statutory Rights

Nothing in these Terms and Conditions shall affect your statutory rights under the law of England.

Payment

You can pay for your purchases either by credit or debit card

If you choose to pay by credit card then the details of your card number will be securely encrypted before they are transmitted over the Internet or stored on our computers. This makes your card details completely undecipherable by anyone except us. And as soon as the order has been processed, your card details are automatically deleted from our computer.

Title to Goods

igotmusic.co.uk retains full title to all goods supplied until paid for in full.  In the event of the customer's insolvency igotmusic.co.uk reserves the right to reclaim goods for which full payment has not been made.

VAT and other taxes

All prices are shown including VAT where applicable. Books and sheet music are zero-rated for VAT in the UK; most other items are rated at 17½%.

Delivery and Carriage

We will deliver your goods normally within 3 or 4 days if in stock, or normally within one week if not. If you need delivery by a certain time please state this on your order and we will do our best to accommodate you. For details of our carriage arrangements and charges please click here.

Returns and Cancellation

If the goods you receive are faulty please return them to us in their original condition within 10 days and we will either repair or replace them, or refund the cost of the goods.

If the goods you receive are not what you ordered please return them to us in their original condition within 10 days and we will either replace them with the goods you ordered, or refund the cost of the goods and carriage.

In addition to the above, you may in most cases return any goods within seven working days of receipt without giving any reason. However there are a few unavoidable exceptions to this, as follows:

• Sealed audio or video recordings and computer software cannot be returned unless returned still sealed.
• For reasons of hygiene we cannot accept returns of reeds, mouthpieces, wind and brass instruments and other similar items, unless returned unopened in their original packaging.
• Strings must still be as new, in their original envelopes, and must not have been wound onto an instrument.
• Digital pianos, electronic keyboards, amplifiers, drum kits and all other similar products can normally only be returned if they have not been removed from their original packaging and assembled, since assembly and disassembly makes these items very obviously "used".

Please call us before returning any goods.

If you choose to return any goods you must ensure that the goods are properly packaged and sent at your cost by a secure carrier: it is your responsibility to take reasonable care to ensure that they reach us undamaged. If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. We recommend that you use an insured service for all returns.

If a refund is due to you it will be made expeditiously and within 30 days.

Non-delivery of goods

If your goods are not delivered to you within 14 days of the despatch date you must notify us immediately, otherwise we cannot accept responsibility for the lost goods. You will be notified of the despatch date by e-mail shortly after we have received your order.

Damage in transit

Any claim arising from damage in transit must be made to igotmusic.co.uk within 3 days of receipt of the goods. Please check the cases and contents immediately upon receipt, and before signing for them. Goods seen to be damaged should be refused, or if kept should be signed "Damaged in transit" and packaging materials must be preserved for inspection.

Damaged goods must be reported immediately and within 3 days of delivery otherwise igotmusic.co.uk cannot accept responsibility.

Privacy

We are committed to protecting your privacy. When you register with igotmusic.co.uk you are not given an option to opt out of unsolicited e-mails. This is because the only reason we will e-mail you is in connection with an order. We will not send you any e-mail for any other reason. If this policy changes in the future, then we will first e-mail you to ask whether you want to receive unsolicited e-mails, and we will observe your wishes.

All the information you give us is collected lawfully and in accordance with the Data Protection Act 1998 and is collected only for the purpose of processing your order and collecting information for our own marketing purposes. All the information you give us when you register, or when you place an order, is treated as confidential and we will not share any of this information with any third party.

If you have any queries about our privacy policy please e-mail us.

Complaints

If you have any complaint about our service, please e-mail us immediately. We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints within five working days.

Copyright

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright igotmusic.co.uk or their content and technology providers. All rights reserved.

Permission is granted to copy and print portions of this Web site for the sole purpose of placing an order with igotmusic.co.uk. Any other use of materials on this Web site without prior written permission is strictly prohibited.

Governing Law

Your use of the igotmusic.co.uk website and any purchase of any products using the igotmusic.co.uk website will be governed by English Law and will be deemed to have occurred in the United Kingdom.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, igotmusic.co.uk IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, igotmusic.co.uk DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.

Except as specifically stated on this web site, to the fullest extent permitted at law, neither igotmusic.co.uk nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, igotmusic.co.uk does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of igotmusic.co.uk, its affiliates, directors, employees or other representatives.

Company Details

igotmusic.co.uk is a trading name of Frederick Hyde Limited.

All returns and correspondence should be sent to our offices as follows:

igotmusic.co.uk
70 Weyhill
Haslemere
Surrey GU27 1HN
United Kingdom

Tel: 0845 362 3272

Or e-mail us.

VAT registration number: GB737057230
Company registered in England and Wales, number 3112115

CARRIAGE CHARGES - Click here for details of our carriage charges. Or just
add the item(s) to your basket, and the charge will be calculated automatically!

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